User Import Permission Issue

Closed

Import WP Updated 1 week ago 2 Replies

DW
Dennis asked 3 weeks ago on January 31, 2025 at 8:09 am

I have one Dev WordPress multi-site instance, and one Prod WordPress multi-site instance — using same version of ImportWP (basic) on both.

Using a user-import template, everthing works good on the Dev instance — users get imported, created, etc.  However, the same exact everything on the Prod instance, I get this error, \”Not enough permissions to update record\”.  And logged in as Administrator role (SuperAdmin) on both.

Anyway to debug the possible cause?  Screenshot attached.

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J

James replied Support Agent

3 weeks ago on January 31, 2025 at 8:31 am

Hi Dennis,

The not enough permissions to update record message, means that the importer found an existing item on teh server that is matched to your setup, but it cant update it due to your importer not having the update permission enabled.

James

J

James replied Support Agent

1 week ago on February 12, 2025 at 11:31 am

Hello Dennis

This ticket is being marked as closed due to inactivity.

If this is not the case, please reply to this ticket to re-open it.

James