Jet Engine Custom Fields Not working Properly

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Import WP Addon - JetEngine Updated 2 weeks ago 3 Replies

John asked 2 weeks ago on May 25, 2025 at 12:27 am

Hi,

I have an issue where Jet Engine custom fields do not upload the information or are loaded to the wrong field. I have tried loading the specific fields in their own importer, but it skips them. The fields do export correctly. And I get the issue no matter if I build a new importer or build an importer from an exporter. I even tested by using the exported CSV as a template, passing my data into the correct columns, and then uploading. This way, it uses the same headings the exported CSV uses, and I get the same result each time. The issue only impacts the custom fields. The standard WordPress post fields all populate correctly. 

I am using a custom post type called glossary-terms with the custom fields: synonyms, usage_example, additional_background, and importance

Again, the information gets cross-loaded to other fields or skipped as described below. I included screenshots so you can see the information in the imported aligns correctly. However, the data is in the wrong fields once the upload completes. 

For example, the custom field synonyms gets loaded with the information from the custom field usage_example, and the synonyms data gets uploaded to another plugin’s field called phone_contact_clicked_count. 

The custom field usage_example gets uploaded with the information from the importance custom field. 

Then the custom field additional_background doesn’t get uploaded at all. 

The regular WordPress information like content, author, excerpt, and title all get populated correctly. The custom taxonomies I am using also get uploaded correctly. 

 

JH

John replied

2 weeks ago on May 25, 2025 at 1:19 am

By changing them to a text field in the importer I was able to get them to upload properly. 

J

James replied Support Agent

2 weeks ago on May 25, 2025 at 9:22 am

Hi John,

Can you please export and attach your importer settings to this ticket by going to Tools > Import WP > Settings / Tools > Import / Export and select and export your importer as a JSON file.

Can you also export your jet engine fields / setup / skin and attach that also.

And can you attach a copy of the file you are trying to import.

James

JH

John replied

2 weeks ago on May 25, 2025 at 1:30 pm

Here you go, James. I believe I've attached the files you are looking for. I found that it works properly if I do not use the mapping ability, but change to a text field and enter the custom field's name. 

The Jet Engine Skin: skin-export-140.json

The Import WP Settings: ImportWP-export-2025-05-25.json

The file I am uploading: A MHP Terms.csv

 

Thank you,

Ryan