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Importer session has changed

Closed

Import WP Pro Updated 3 years ago 6 Replies

Andreas asked 3 years ago on January 9, 2023 at 9:30 pm

When importing, the importer starts, but after some time I do get the error message:

A fatal error has occurred.

Importer session has changed

 

 

No error in my server error log file visible.

J

James replied Support Agent

3 years ago on January 9, 2023 at 9:32 pm

Hi Andreas,

Can you confirm if you have v2.6.2 of import wp installed?

James

AS

Andreas replied

3 years ago on January 9, 2023 at 9:33 pm

yes, I just updated to latest version

J

James replied Support Agent

3 years ago on January 9, 2023 at 9:47 pm

Can you try the attached version, and let me know how you get on.

J

James replied Support Agent

3 years ago on January 9, 2023 at 9:52 pm

Forgot to say, can you run it 2+ times, to clear out the old session and this should start a new one.

If you are still having issues could you please enable debug log va Tools > Import WP > Settings / Tools > General Settings and Enable debug mode.

Re run the importer.

once ran, go to the bottom of the importer page, at the bottom right there should be a "show debug" and under debug logs, download and attach the "importer log".

AS

Andreas replied

3 years ago on January 9, 2023 at 10:39 pm

I updated it with your attached version and then it worked.

J

James replied Support Agent

3 years ago on January 9, 2023 at 11:12 pm

Thanks, i have just pushed this version v2.6.3 to wordpress.

If you do notice this error again or anything let me know.