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It does not import the photos into the gallery.

Closed

Import WP Updated 8 months ago 12 Replies

alexandros asked 8 months ago on November 26, 2024 at 10:33 pm

When I import products, the images do not get added to the gallery but are downloaded into the media library. I have tried several methods. How can I fix this?

J

James replied Support Agent

8 months ago on November 27, 2024 at 8:12 am

Hi Alexandros,

Can you please export and attach your importer settings to this ticket by going to Tools > Import WP > Settings / Tools > Import / Export and select and export your importer as a JSON file.

If possible can you also attach a sample csv file so that i can try to replicate your issue.

James

ak

alexandros replied

8 months ago on November 27, 2024 at 11:22 am

  • It is an XML file.
  • <record>
    • <product>
    •     <id>35177</id>
    •     <ParentProductID>0</ParentProductID>
    •     <name><![CDATA[Κλειδί γερμανοπολύγωνο - 21mm - Finder - 192090]]></name>
    •     <Sku>192090</Sku>
    •     <Content><![CDATA[<p>Μέγεθος: 21mm<br />Φτιαγμένο από ανοξείδωτο ατσάλι.</p>]]></Content>
    •     <image>https://www.tradesor.gr/wp-content/uploads/2023/04/192096_1511.jpg</image>
    •     <gallery>https://www.tradesor.gr/wp-content/uploads/2023/04/15636322286871365.jpg,https://www.tradesor.gr/wp-content/uploads/2023/04/1563632281238288.jpg,</gallery>
    •     <category><![CDATA[ΕΡΓΑΛΕΙΑ & ΕΠΑΓΓΕΛΜΑΤΙΚΟΣ ΕΞΟΠΛΙΣΜΟΣ>Εργαλεία>Κλειδιά & καστάνιες]]></category>
    •     <marketing/>
    •     <ean>6662366667890</ean>
    •     <mpn>6662366667890</mpn>
    •     <RegularPrice>2.00</RegularPrice>
    •     <SuggestedRetailPrice>3.8</SuggestedRetailPrice>
    •     <color>No Color</color>
    •     <size>No size</size>
    •     <manufacturer>OEM</manufacturer>
    •     <StockStatus>instock</StockStatus>
    •     <Stock>100</Stock>
    •     <productUrl>https://www.tradesor.gr/product/combination-wrench-7/</productUrl>
    •     <weight>0.4</weight>
    •     <ShippingLeadTime>1</ShippingLeadTime>
    •   </product>
    </record>
J

James replied Support Agent

8 months ago on November 27, 2024 at 9:53 pm

Can you please export and attach your importer settings to this ticket by going to Tools > Import WP > Settings / Tools > Import / Export and select and export your importer as a JSON file.

ak

alexandros replied

8 months ago on November 27, 2024 at 9:58 pm

I got Error: No Importers found.

J

James replied Support Agent

8 months ago on November 27, 2024 at 9:59 pm

Just to confirm, have you created an importer?

ak

alexandros replied

8 months ago on November 27, 2024 at 10:03 pm

yes

 

J

James replied Support Agent

8 months ago on November 27, 2024 at 10:07 pm

Are you able to share a temporary login to your site?

Are you familier with the browser developer tools, to check the console for error logs or network tab for 500 errors?

J

James replied Support Agent

8 months ago on November 27, 2024 at 10:10 pm

Are you importing into a custom post type or into woocommerce?

ak

alexandros replied privately

8 months ago on November 27, 2024 at 10:24 pm

ak

alexandros replied privately

8 months ago on November 27, 2024 at 10:30 pm

J

James replied Support Agent

8 months ago on November 28, 2024 at 9:10 am

Thank you,

It looks like you are importing to woocommerce, i would recommend using the importwp woocommerce plugin: https://www.importwp.com/integrations/import-woocommerce-products/ , you will need to create a new importer and select woocommerce products. Then you can follow the guide on importing images into the gallery: https://www.importwp.com/docs/import-woocommerce-products-from-csv-xml/#import-woo-commerce-products-with-images

Following on from your previous answer when you said: "I got Error: No Importers found." , when i view ImportWP > Settings / Tools > Import / Export i am able to select and exporter and export the importer (screenshot attached for reference)

James

ak

alexandros replied

8 months ago on November 28, 2024 at 11:20 am

OK, I did it, thank you very much.