Import stalling, stuck at a certain row

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Import WP Pro Updated 4 months ago 10 Replies

AG
Alyssa asked 4 months ago on January 20, 2024 at 6:43 pm

Hi, in an import today, it stalled at a certain row and won’t progress. If I import a new file it also won’t import it at all. Not sure what’s going on I’ve never had an issue in the past.  

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J

James replied Support Agent

4 months ago on January 21, 2024 at 12:34 pm

Hi Alyssa,

Are you able to provide access to your website so that i can have a look into this?

If not,

* does your server have any error logs that you can attach?

* Can you attach your wordpress site health by going to Tools > Site Health > Copy site info to clipboard, and pasting this into a text file and attaching to this ticket.

* Can you please export and attach your importer settings to this ticket by going to Tools > Import WP > Settings / Tools > Import / Export and select and export your importer as a JSON file.

Thanks
James

AG

Alyssa replied privately

4 months ago on January 22, 2024 at 4:26 am

J

James replied privately Support Agent

4 months ago on January 22, 2024 at 3:42 pm

AG

Alyssa replied privately

4 months ago on January 22, 2024 at 4:47 pm

J

James replied privately Support Agent

4 months ago on January 22, 2024 at 8:50 pm

AG

Alyssa replied privately

4 months ago on January 22, 2024 at 9:00 pm

J

James replied Support Agent

4 months ago on January 22, 2024 at 9:49 pm

Running the import on your server returns a server error (screenshot attached) but i cant see what is conflicting due to your errors being hidden, is there a away you can attach an error log so that i can investigate this further.

I have tried running the import locally and this runs without issue (screenshot attached).

James

Attachments

AG

Alyssa replied

4 months ago on January 22, 2024 at 11:26 pm

Hi James, 


I couldn't figure out how to get the full error log by accessing the sftp files. I have no coding knowledge and couldn't even find the wp-config files... but I did download an error log plugin that's now visible on the dashboard. When I tried to run the import again you can see the errors that popped up in the attached screenshot. 

Attachments

AG

Alyssa replied

4 months ago on January 23, 2024 at 1:37 am

Hi James, 

I ran an import with another file and it worked without issues and then ran the original file that stalled and everything worked fine. In between, I updated some other outdated plugins so maybe that helped?

Thanks so much for your awesome tool and your time. 

-alyssa

J

James replied Support Agent

4 months ago on January 23, 2024 at 10:11 am

Thank you Alyssa,

The warnings you showed would not trigger an error during import, but i will note them down and try to resolve them if i havent already in the latest development build.

Im glad you managed to get it working, I am going to close the ticket,  If you need anymore help or the issue re-appears just let me know.

Thanks
James

To help support the plugin i would be very grateful if you could leave a rating/review to help others find this plugin https://wordpress.org/support/plugin/jc-importer/reviews/