Import WP Help Desk

Submit a Ticket Tickets
Open user menu
Submit a Ticket Tickets

Cronjob after Change from v5 to 6 not working anymore

Closed

Import WP Pro Updated 2 years ago 28 Replies

JG
Jens asked 2 years ago on March 8, 2023 at 12:52 pm

Hi, im buyer of Rehub Theme.

 

I found the Bug, why my imports are not getting started.

 

Because from v6 you changed the cron setting, i see This entry in changelog.

 

So i was test with older Version i found in My Downloads an see.. Version 5.0 works like a charm.

 

 

 

Could you check please What can mak the issue.

 

bit.ly/3F6ig5o

Attachments

  • 91425756cdd599af5bbe6025c6d99629-Screenshot_20230308_134448_com.android.chrome_edit_11806289362260.jpg
Jump to latest response Sign in to Reply
JG

Jens replied

2 years ago on March 8, 2023 at 12:53 pm

V 5.0

Attachments

  • cc624b08e3355b7468c665955cf2e1c2-Screenshot_20230308_134524.jpg
J

James replied Support Agent

2 years ago on March 8, 2023 at 1:21 pm

Can you confirm the version numbers of Import WP and Import WP Pro?

JG

Jens replied

2 years ago on March 8, 2023 at 1:30 pm

Yes.

Import WP 2.7.2

Import WP PRO 2.6.1

J

James replied Support Agent

2 years ago on March 8, 2023 at 1:52 pm

Can you send a screenshot of your cron settings in the importer, screenshot of the importer's history tab, and a copy of your wordpress site health info.

JG

Jens replied privately

2 years ago on March 8, 2023 at 2:41 pm

J

James replied Support Agent

2 years ago on March 8, 2023 at 3:20 pm

When you mention upgrading from v5 to 6 , do you know what versions of the importer were in v5?

Have you tried clicking the save & schedule button reschedule the importer?

JG

Jens replied

2 years ago on March 8, 2023 at 3:29 pm

Hi its worked with Version 2.5.5My threads was wrong :D i mean switch from v5 v2.6 or above to newest v6 2.7.2. Have you tried clicking the save & schedule button reschedule the importer?- yes, i create New importer, too, changed wordpress Cronjob to manual and more.. Nothing worked.As is downgrade to 2.5.5 the cron worked like a charm.
J

James replied Support Agent

2 years ago on March 8, 2023 at 3:52 pm

Can you zip up the contents of the jc-importer and importwp-pro plugin folders and attach.

JG

Jens replied privately

2 years ago on March 8, 2023 at 4:27 pm

J

James replied Support Agent

2 years ago on March 8, 2023 at 11:03 pm

I have created a blank WP instance, and installed your attached plugins and can confirm that the cron is running as expected.

Can you install https://wordpress.org/plugins/wp-crontrol/ , then go to Tools > Cron Events , use the search box to search for "iwp_cron_runner", this should run every minute or try to, making sure that it is not running late, it should look like the attached screenshot.

I have noticed that a bug is causing the scheduled message is not to display on the importers archive or single screen (it shows after the first time the scheduled importer has been ran), instead it is just set to "Loading...".

You can confirm that the importer is scheduled by opening up the browser inspector window, opening the network tab and looking for the latest request "/wp-json/iwp/v1/status", the response of this request should show the next scheduled date. (shown bottom right in the attached screenshot).

Attachments

  • 66f214d9fa243f9a17757285ce3c7ec1-Screenshot-2023-03-08-at-22-46-22-Cron-Events-‹-Import-WP-—-WordPress.png
  • 2234907e9f78b63318042eb97ff41863-Screenshot-2023-03-08-225004.png
J

James replied Support Agent

2 years ago on March 9, 2023 at 12:31 am

Version 2.7.3 has just been released, can you update to that version as it includes a fix for status messages.

JG

Jens replied privately

2 years ago on March 9, 2023 at 4:38 am

JG

Jens replied privately

2 years ago on March 9, 2023 at 5:21 am

J

James replied Support Agent

2 years ago on March 9, 2023 at 9:06 am

Your screenshots show that your WordPress cron are not being ran frequently, since they are all overdue by 26 minutes, how is your wordpress cron setup, is it configured to run via the task scheduler as shown here: https://developer.wordpress.org/plugins/cron/hooking-wp-cron-into-the-system-task-scheduler/ ?

You can delete all the "iwp_schedule_runner" cron tasks.

With you importer running every minute suggests that there is a timezone bug, but this means your cron is running, i will look into the bug and get back to you.

JG

Jens replied

2 years ago on March 9, 2023 at 9:17 am

Yes, it activated by plesk WP Toolkit cronjob feature.

 

 

J

James replied privately Support Agent

2 years ago on March 9, 2023 at 9:26 am

JG

Jens replied privately

2 years ago on March 9, 2023 at 9:44 am

J

James replied Support Agent

2 years ago on March 9, 2023 at 10:22 am

Can you reset the schedule, by changing it to "run now", and hitting save, waiting for the status message and import message to both disappear.

Once both messages have disappeared, re-schedule by clicking "save & schedule", once re-scheduled you should only see the scheduled notice, and then when running you should only see the importer running message, if you see both at the same time again let me know.

The attached plugin fixes the broken schedule form and should allow you to add multiple schedules to be added.

Attachments

  • 3726acd6ed5b8310083df94c079be3bf-jc-importer-2.7.4-dev1.zip
JG

Jens replied privately

2 years ago on March 9, 2023 at 10:35 am

J

James replied Support Agent

2 years ago on March 9, 2023 at 10:41 am

Did the importer still run every minute since the 11:33 import?

Did the run time on the importer message increase?

JG

Jens replied privately

2 years ago on March 9, 2023 at 10:48 am

J

James replied Support Agent

2 years ago on March 9, 2023 at 10:55 am

Sorry if i appear to be going round in circles, can you check Tools > Cron Events and search for iwp_ making sure there is only one called "iwp_cron_runner"

JG

Jens replied

2 years ago on March 9, 2023 at 10:59 am

Here are the Crons.

JG

Jens replied privately

2 years ago on March 9, 2023 at 11:01 am

J

James replied Support Agent

2 years ago on March 9, 2023 at 11:01 am

Can you hover over each iwp_schedule_runner and click delete or delete all, refresh and see if they come back or not

J

James replied privately Support Agent

2 years ago on March 9, 2023 at 11:11 am

JG

Jens replied

2 years ago on March 9, 2023 at 11:13 am

thanks, could you check please https://helpdesk.importwp.com/ticket/72f424d8-3eb3-4174-b9fb-2707b2af9a14/ in this moment, too?

J

James replied privately Support Agent

2 years ago on March 9, 2023 at 12:00 pm

Sign in to Reply Back to top
© 2025 Import WP