Importing from Google

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Import WP Pro Updated 2 weeks ago 7 Replies

SL
Stefan asked 3 weeks ago on May 16, 2025 at 3:49 am

I am not sure when, but importing Product Tags has stopped working. I am using the import field from taxonomies as below.

I am importing a Google sheet.

I had not imported anything for a while, but when I started importing again the field was no longer imported.

As I doing something wrong? Is there another import I should be using?

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SL

Stefan replied

3 weeks ago on May 16, 2025 at 3:50 am

Sorry, I forgot to attach

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J

James replied Support Agent

3 weeks ago on May 16, 2025 at 8:58 am

Hi Stephan,

Can you please export and attach your importer settings to this ticket by going to Tools > Import WP > Settings / Tools > Import / Export and select and export your importer as a JSON file.

James

SL

Stefan replied privately

2 weeks ago on May 21, 2025 at 10:00 am

J

James replied Support Agent

2 weeks ago on May 22, 2025 at 10:40 am

Hi Stefan,

Product tags is working correctly based on your importer config, their is only one product with tags set which is: MY SIRIUS Advanced , which has the tag: quote

James

SL

Stefan replied privately

2 weeks ago on May 22, 2025 at 11:54 pm

J

James replied Support Agent

2 weeks ago on May 23, 2025 at 8:10 am

Hi Stefan,

Im glad the original issue was fixed, which would explain why it was working for me.

As for the second, i have added some tests to confirm the issue, and also fixed the issue in the latest released which should be Import WP v2.14.12.

When append is set to yes on terms it will add to the existing values, and if append is set to no it will clear and add the new terms.

There was an issue with an empty term being ignored and therfore not clearing the existing terms.

James

SL

Stefan replied

2 weeks ago on May 26, 2025 at 11:05 am

Thanks for the -as ever- very fast response and prompt help.

Good to know I am not going crazy...

All the best, you may close the ticket.

BR

Stefan