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Screen Blanks Out on Field select after plugin update

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Import WP Pro Updated 1 year ago 5 Replies

BW
Barry asked 1 year ago on January 27, 2024 at 11:43 pm

Hello, after updating the plugin, I cannot create a new exporter because screen blanks out after I select “fields” to add to export. I can refresh and return the previous screen, but cannot proceed beyond that— see image. Thank you.

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J

James replied Support Agent

1 year ago on January 28, 2024 at 12:01 am

Hi Barry,

What versions of the following plugins do you have installed:

* ImportWP
* ImportWP Pro
* ImportWP WooCommerce 
* WooCommerce

Is the error happening when you click on the add fields, or is it happening when you select a field, if so which field?

James

BW

Barry replied

1 year ago on January 28, 2024 at 12:09 am

Hi James, it is when I click the "add field" button itself, is when it goes to blank. Just added a screen shot for plugin versions.

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J

James replied Support Agent

1 year ago on January 29, 2024 at 9:21 am

Hi Barry,

I have been able to replicate this issue, and i will let you know as soon as its resolved.

James

J

James replied Support Agent

1 year ago on January 29, 2024 at 9:51 am

Hi Barry,

If you can install the latest version of ImportWP WooCommerce v2.3.3, this should fix the white screen issue: https://www.importwp.com/integrations/import-woocommerce-products/

James

BW

Barry replied

1 year ago on January 29, 2024 at 4:39 pm

That did it. Thank you! And I really appreciate the quick response. From: Import WP Helpdesk Sent: Monday, January 29, 2024 3:52 AM To: brw234@protonmail.com Subject: James Replied to Ticket #471